Returns Policy
At Essentials London, we value your satisfaction and aim to make your shopping experience as seamless as possible. If you’re not entirely happy with your purchase, we’re here to help.
Returns Eligibility
We accept returns under the following conditions:
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- A return request must be made within [ 14 or 30 days] of receiving your item.
Non-Returnable Items
Certain items are not eligible for returns, including but not limited to:
- Gift cards
- Items marked as final sale
- Customized or personalized products
How to Initiate a Return
- Contact Us: Email us at [email protected] with your order number, a description of the issue, and any supporting photos (if applicable).
- Await Authorization: Once your request is approved, we’ll provide instructions on how to send the item back to us.
- Ship Your Return: Please ensure the item is securely packaged to avoid damage during transit. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item sent).
Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Approved refunds will be processed within [ 10 – 19 business days] and credited to your original method of payment.
- If your return is rejected, we will provide a detailed explanation.
Exchanges
If you wish to exchange an item for a different size, color, or style, please contact us. Exchanges are subject to product availability.
Damaged or Defective Items
If you received a damaged or defective item, please notify us within 10 – 19 Days of delivery. Include photos and a detailed description to ensure swift resolution.
Late or Missing Refunds
If you haven’t received a refund within the specified timeframe:
- Check with your bank or payment provider.
- Contact us at [email protected] for assistance.
Contact Us
For any questions regarding our Returns Policy, please don’t hesitate to get in touch:
- Email: [email protected]